1933 The Bartender's Friend by a Mixer

THE BARTENDER'S FRIEND

16. When a drink contains fruit or berries be sure to serve with it a spoon.

17. Be careful in refilling glasses for a group of customers, particularly beer glasses. The best practice is to wash all of the glasses after each round. 18. While preparing a drink or drinks get the price firmly fixed in your mind so that you won't have to hesitate in front of the customer or the cash register. 19. Be careful to collect the right amount and equally careful in making change. Should you inadvertently or uninten tionally short change a customer, or should he make a claim that his change is short, adjust it immediately with an apology and without argument or discussion, particularly when the amount is small and the customer is known to you. Don't lose a customer for the sake of a little change. Either one or both of you may be wrong, but you can at least be friends. 20. When a customer enters show readiness to serve him, but don't be too quick in asking him what he is going to have. Greet him with a pleasantry and let him ask for what he wants. Most people like to see that you are interested in them more than in how fast you can get their money. 21. Be pleasant and cheerful at all times, smile when you can, and listen to the customer. If things are wrong with you and troubles bear you down, keep it to yourself. The customer may have dropped in to get away from troubles and to forget. Or, he may have troubles that he wants you to listen to. So why take up his time? Be sym-